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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

   

How do I ... ?

How do I pick the right computer? First list what you want to do with the computer, second make a priority list: Speed, Price, Functionality, Appearance, Warranty, Reputation, Upgradability, and finally Life Expectancy. If price is the number one priority and speed is the number 8 then bargain shopping is the way to go and expect a 3 year life expectancy. If price is a concern but functionality is more of a concern and upgradability is near the bottom of your list then I recommend a Dell computer with a 3 year warranty. If speed, upgradability, or life expectancy is your number one concern then I recommend a custom built system with an ASUS motherboard at the core with an Intel processor. Do not be fooled by a list of specs on a for sell sheet. Comparison shop, research and speak with our technicians. We are not salesmen, we are technicians so we know what works and what doesn't.

How do I dispose of my old computer? Take it to the store where you bought the new one. That is the cheapest and safest method for disposing of potentially hazardous materials. Besides the store collected Environmental Impact Fees from you for the disposal of your old unit. The next question usually is How do I get all my data off my old computer and prevent anyone from retrieving it? This requires either some sophisticated software or a little labor to physically destroy the hard drive. Software such as WipeDrive from WhiteCanyon Software promises to use DOD level technology to erase the contents of a drive and it is HIPAA compliant for erasing medical data.

How do I know who to trust with my computer? This is an age old question and I do not have one answer; however, I do know who not to trust: First and foremost trust no popup ad. If a software designer is using popup ads to sell their product it is most likely a scam just to get your money, this goes double for free downloads. These downloads lead you to other problems that result in solutions that can only be resolved by purchasing something else! Go to our Solutions page and there you will find software solutions that we have tried and tested with positive results.

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Where can I find ... ?

Where can I find a good backup solution? Backup solutions come in various forms. There are several considerations: price, user intervention, security. I list price here because Microsoft has built into Windows backup solutions that are absolutely free. In order to use this free software the user is only required to provide a medium to backup to such as a flash or Zip drive. I personally like Symantec Ghost because it makes a complete backup of my drive including the operating system and all installed programs. When security is of the most concern the combining Ghost with a offsite backup is the most secure, that way if the entire computer is a loss then the data is secure at an offsite location.

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Why doesn't ... ?

Why doesn't my computer operate as fast as it did when it was new? This question doesn't have just one answer. Computers slow down for various reasons. Hardware failures while uncommon do occur in a manner that allows the computer to still function but at a limited state. Hard drive corruption is the most common hardware failure that causes slow downs. The most common reason computers slow down is viruses, malware, and adware. These malicious bits of software get on a computer and cause the most frustrating havoc. Yes it is true that Antivirus software does slowdown a computer; however, on a decent computer the antivirus process will hardly be noticeable.

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Who is ... ?

Who is DAG? DAG'S Computers was originally founded by Dianne and Greg Heimann and thus the acronym DAG. When Darrel and his wife Maria Guadalupe purchased DAG'S in 2005 they kept the acronym DAG because it not only fit their names but is very familiar in the San Diego community. Currently Darrel refers to DAG'S as Darrel and Grandson's. See photo at right.

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What is ... ?

What is Wireless N? First the Wikipeda definition: 802.11n is a proposed amendment which improves upon the previous 802.11 standards by adding multiple-input multiple-output (MIMO) and many other newer features. Though there are already many products on the market based on Draft 2.0 of this proposal, the TGn workgroup is not expected to finalize the amendment until November 2008. I know that really didn't answer the question. So in English, Wireless N technology enables wireless devices to transmit and receive data much faster than Wireless b or Wireless g. Wireless b is limited to 11mbps, g goes up to 54mbps, and n claims speeds up to 300mbps. I personally have only seen speeds up to 80mbps and that was with the transmitter and receiver in the same room. Deciding on upgrading your system should fist depend upon why you are considering it. If it is a new purchase I would definitely recommend getting Wireless N over Wireless G. However, if you are currently have issues with a Wireless G device I would suggest diagnosing what the problem is prior to upgrading; the upgrade may suffer from the same problem. Examples include large mirrors and ceramic or stone tile on the walls, electronic noise, and multiple users.

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When is ... ?

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Last modified: 03/01/08.